Course Overview
Navigate challenging interactions with confidence through Henley Training's Dealing with Difficult People Training. This one-day course is tailored for individuals encountering "difficult," angry, or aggressive individuals in their work. Gain insights into the origins of such behaviors and learn constructive strategies to handle challenging situations professionally.
Features & Benefits
Insightful Understanding: Explore the nature of difficult behavior, including anger and aggression, to deal confidently and professionally.
Personal Awareness: Increase self-awareness to understand and manage personal reactions in challenging situations.
Constructive Communication: Acquire skills to take control of difficult situations using constructive communication and diffusion techniques.
Rapport Building: Develop the ability to establish rapport quickly, enhancing self-confidence and personal awareness.
‘Win-Win’ Solutions: Learn to take control of difficult situations, achieving 'win-win' solutions through effective communication.
Positive Interpersonal Skills: Identify and practice positive interpersonal skills for dealing with work-based stress and impactful communication.
Feedback Mastery: Handle situations successfully by providing constructive and motivational feedback.
Boosted Confidence: Improve personal confidence and self-esteem through the application of positive thinking techniques.
Course Information
Dealing with Difficult People Training Course
Empower yourself to confidently manage challenging situations and difficult individuals in the workplace. This one-day course equips you with the skills to diffuse anger and aggression, develop rapport quickly, and communicate effectively in high-stress scenarios.
Who Should Attend:
Ideal for individuals who regularly encounter difficult, angry, or aggressive people in their work.
Understand the nature of difficult behavior, manage personal reactions, and handle challenging situations constructively and professionally.
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